Delivery & Returns

 

Delivery Lead Times:

Ireland – 7 working days
UK* – 7 working days
Europe – 2 weeks
USA / Canada – 2 to 3 weeks
ROW – 3 weeks

Please note that the above lead times are guidelines and not definitive; if you need an order urgently, please email us with your desired delivery/collection date and we will let you know if this is possible. 

Delivery Service:

We use An Post postal service for all our deliveries. This is a fully tracked service, and we will email you your tracking number when your order has been dispatched. 

Note for UK* deliveries: due to Brexit, orders to the UK may incur a customs and/or VAT charge for which the recipient of the order will be liable to pay; this is outside of our control. 

We ship framed photographs worldwide on a weekly basis, and we may use an acrylic glaze for safe shipping. All our deliveries are insured, so in the rare event of damage to your order during transit, please contact us and we will resolve any issues as soon as possible. 

Returns:

As all items are custom made upon placing your order, we are not able to provide a refund or exchange for change of mind or wrong size or option chosen.

In the event that a print or frame has been damaged on its way to you, email us at aidan@aidantarbett.com within 24 hours upon receipt of goods so that we can discuss a plan of action. Please include  photographs of the damage, the package and the address label, as well as a clear explanation of what has occurred. We will arrange a replacement if the responsibility is soley with the courier company.

Aidan Tarbett will not be responsible if the goods were damaged by the client in the process of opening the package, or if the claim is made past the 24 hour period of receiving the goods.

By placing an order with Aidan Tarbett  you are hereby agreeing that you understand and accept all of the above.

 

 

Aidan Tarbett Photography -  Delgany County Wicklow Ireland A63 C9H0